AssistedLive video call + Gen AI = VideoCX.io
75+ BFSI companies doing 3.1 million video calls with customers every month.
Live transcript
Credit Manager — And what is your monthly income?
Applicant — Around one lakh a month.
Entities captured
Written automatically the moment the call ends. Key points, entities and a credit view.
Numbers that show our scale
Our 75+ BFSI customers. Find your peers below.
Solutions for every video journey
Personal discussion with customers for underwriting loans on video, with documents, recordings, a QnA module and asset photos.
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India’s most used Video KYC platform, 100% compliant with RBI mandated V-CIP requirements.
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Take customer confirmation for any purchase on a one-way video call, with a workflow that needs no employee.
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Increase sales conversion and servicing footprint with video calling: pre-issuance verification, medical examination and policy servicing.
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100% remote motor accident inspection, with a unique video link for each assessor and high resolution photo capture.
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A video contact centre where customers connect with bank executives over a video call, for service requests, advisory and investment options.
Learn more →Gen AI on every call
Speech to text, translation, summaries, entity extraction and image analysis, built into the call.
Gen AI based image analysis
Analyses images instantly: identifies property condition, living standards, business activity, stock levels, assets and infrastructure.
Gen AI call transcripts
Every recorded call is converted into text, so your team can review a discussion without replaying the recording. Supports 11 Indian languages.
Gen AI language translation
Calls in regional languages are translated into English, so anyone on your team can act on a conversation. Supports 10 Indian languages.
Speaker separation & entity extraction
Separates who said what, then pulls key details such as income, EMI obligations and address out of the conversation.
Gen AI call summary
A concise summary of the entire conversation, so your team gets the highlights without reading the full transcript.
Gen AI Video PD reports
Structured reports with Gen AI-driven insights and category-wise scoring across business, family, banking, loan obligations and co-applicant profiles.
Gen AI models powering every feature
Each feature runs on the model that fits the task, from speech and documents to photos and scores.
Sarvam AI
Speech and language AI for Indian languages.
GPT OSS
OpenAI’s family of open-weight models.
Gemma
Google’s family of open models.
Kimi
Moonshot AI’s family of open models.
AWS Bedrock
AWS’s managed service for running foundation models.
Video experts for every kind of call
Support any physical, digital or voice-based workflow using video, for better success and security.
A complete workflow on video to onboard new customers within minutes: profile verification, document collection, liveness check, face match and any external API integration.
Allocate a pool of RMs or dedicated RMs to your customers on video, for personalised servicing on any banking query.
A dedicated helpline for advice on loans, mortgages and wealth management. RMs can share presentations and take recorded investment confirmations.
Assist customers in any digital journey. Customer and employee can both fill a form, with fields like payment details, password and OTP masked.
Service customers on payments, nominee addition, claims, surrender and top up, with your own authentication so your team knows the customer profile.
Verify customer profile, data, premium amount and nominee before the final policy is issued. The call is recorded for future audit.
A complete medical examination over a video call with a medical representative, for insurance approval. Multiple representatives can join.
Audit any branch, ATM or office over a video call, with photos of every checklist item and the full recording kept for audit.
One platform for the complete journey
- Pre video callIntegrated with your LOS or standalone. Custom link with pre-fed loan number.
- During video callRecording, screenshots, location, chat, questions, back camera, face match.
- Gen AI featuresTranslation, summary, entity extraction, image analysis and report.
- Post call completionComplete case as PDF or weblink, or synced to your LOS.
- Live dashboards & reportsLive queue monitoring, call wise reports, productivity analysis, call audit trail
- Integrate with your journeysAPIs for straight-through journeys, or an independent link.
- Customer routing logicRoute to employee pools by product, language or region.
- Queue managementWait-time logic, token system, instructions, prioritization.
- Video call with customerRecording, screenshots, location, chat, documents.
- Additional workflowsMultiparty calls, co-browsing, e-sign and more.
- Checker module for auditAuditors replay videos, check documents, approve.
- APIs to sync dataRecordings, docs and dispositions synced into any system.
- Live dashboards & reportsLive traffic, employee productivity, call results.
How our customers use VideoCX.io
Axis Bank drives mass adoption of Video KYCMillions of Video KYCs completed on a scalable cloud platform, with lower onboarding costs and a better customer experience.Read case study →
AU Bank scales reach and customer service with Video BankingWider geographic reach, lower operating costs and 24/7 digital banking services.Read case study →
Tata Capital scales lending efficiencyUnderwriting and credit verification processing time cut from weeks to hours.Read case study →
HDFC Life enhances policy servicingVideo servicing on its website reduced branch dependency and improved customer experience.Read case study →
Credit Saison digitizes personal discussionsVideo PD to reduce costs, improve efficiency and expand business reach across India.Read case study →
Poonawalla Fincorp scales onboarding with RBI-compliant Video KYC Meets compliance, reduces costs and streamlines onboarding across multiple business lines.Read case study →
What our customers say
Video KYCs have helped us offer a completely new mode of account opening.
As a new bank, video banking has been instrumental in expanding our services and establishing secure authentication processes.
Video banking has eliminated any hesitancy among our customers in semi-urban areas to interact with lenders.
Video banking has significantly enhanced the phygital experience, allowing customers to see and interact with a representative, without the need to travel to a branch.
Use it the way you want
SaaS in Mumbai (India)
Hybrid SaaS: Data stored on company-owned storage account
Private cloud: Host the application in your own AWS account
Your AWS account + our infra support