A bank with videos of
all your customer interactions
for audit, training and reference.
Video Bank
An organization wide bank with video recordings of all customer interactions in one place with details of date, time, employee name, product etc.Search your videos
A detailed search using multiple parameters like name, mobile number, account ID etc to find any historic video in seconds and view it.
Checker module
An independent checker module to audit all video interactions and then approve or not approve them for further processing.Bucket allocation for checkers
A FIFO and bucket-based case allocation module for checkers so that case distribution is equal and cases can be audited quickly. Option to fast track, auto clear buckets on logout, and auto refresh buckets for faster audit processing.
Additional control for checker module
Ensure your checkers and audit team are performing complete tasks with features like video forwarding disabled, checkbox for each point, full video play check before approving cases.Checker module dashboard
An independent dashboard and reports module to track auditor / checker performance, cases checked, business result, time taken, on job time etc.
