Run all your customer facing operations on video.
To know more about customizing your workflow write to us on contact@videocx.io
Video Contact Centre for end to end management
of customer journey
Customer journey start
Independent login or redirect customer from bank's app or website using an API
Customer routing logic
Connect customers to bank employees basis product, language, purpose etc
Customer queue management
Show customers wait time, token number, or put them on priority basis portfolio
Customer and agent video call
Option to customize the steps and workflow for enabling various bank processes
Open APIs to sync data back
Integration with bank APIs to send instructions, sync video recording, docs etc
Live dashboard and reports
Call wise reports, productivity analysis, live queue monitoring, call audit trail
Managed video workflows for Video KYC and Video Banking
- Browser based video calling for customer
- Native mobile apps for employees
- One way or two way video call
- Multi-party video conferencing
- Auto call recording
- Camera control
- Parallel text chat
- Screen sharing
Collect documents and photos
- One click capture of document photos
- Option to use front and back camera
- Document tagging
- Merge multiple photos in a single file
- File sharing
- Watermarking on photos with employee details
- Option to take high or low resolution photos
- Zoom – Rotate – Crop option
Integrated with the best AI services
- OCR and ID verification
- Face match with AWS Rekognition
- Google maps API for location capture
- Text to speech using Azure Speech Services
- Language translation using Azure Speech Services
Customer routing
- API for customer journey integration
- Route customer to a specific employee
- Route customer to multiple employees
- Route customer to central team (One after the other)
- Route customer to whosoever is available
- Connect based on previous conversation
- Routing based on product, language or any other attribute
Data bank and integration
- API to share images, videos and data with other systems
- Data bank with detailed search to find old records
- Single page view of complete customer interaction
User access management
- LDAP, LDAPS, Azure AD login and SSO integration
- Additional Captcha for employee login
- IP based access for employees
- Inbuilt user access and role management
Reports and dashboard
- Live employee dashboard per group
- Live customer queue report
- Daily customer summary report
- Employee productivity report
Add your own customer entry page in Video KYC, Video Banking journeys
- Customized page for starting the journey
- Customer authentication using any API or mobile OTP
- Fetch customer details from other systems using API
- Add other selections like product, request type, language
- API to connect a logged in customer from other system