Integrate video banking
in your digital assets or create
a standalone journey.
APIs for a straight through journey
Give your customers the option to connect with your Video Bankers instantly from any of your digital assets like website, mobile app, chatbot or WhatsApp handle.
Pre-authenticate customers so that they don’t need to validate themselves again.
104 field API to pass
A robust API with 104 fields (and scaling) to pass any amount of customer information to your Video Bankers for a successful service call.
Use the same API to configure the workflow elements like doc capture, verification questions, face match etc.
Create a standalone journey
We can help create a standalone journey with customer authentication through any of your existing databases.Â
Customers can also choose product, service request type or use case.
WebView SDK
Integrate our customer side workflow using a WebView SDK into your mobile apps for a smooth in-app journey.
The SDK has inbuilt permissions for camera, microphone, location and speaker.
Video Banker initiated journey
Your video bankers can email, SMS or text customers their own link for the video call and connect with them instantly without any routing or queue number.
Easily get customers to move from audio to video interactions.
Completely configurable customer routing
Create as many number of employee and video banker groups, and route customers basis language, product, skill, location or service request.
Show queue number and by the second waiting time to customers.
Show customized instructions for the call or marketing messages to keep them hooked to the page.
Take camera, microphone and location permissions and conduct speaker test in advance to save customer and banker’s time on the call.
Manage multiple queues and customer waiting
Prioritize customers in queue basis product, service request or pedigree.
Prioritize customers in queue basis repeat entry or escalation.
Route customers to specific video bankers with whom they have interacted earlier for faster resolution.
Shift queues and video banker groups in real time basis availability, wait time and queue length.
Drop customer from queue if they go out of focus to decrease wait time for others.
Real time dashboards to monitor complete operations
- Monitor customer traffic per queue
- Video banker productivity and performance metrics
- Product or group wise call volume and success ratios
- Detailed excel report downloads for internal analysis
