About the platform
What’s the main business use case of the platform?
VideoCX.io is an enterprise grade video banking platform. Banks, insurers, NBFCs can use the platform for connecting with customers over video calls for various use case.What all can a FSI company use it for?
VideoCX.io can be used for customer onboarding, credit verification, loan or wealth advisory, servicing, video branch, digital journey support, claim assessment on video and for any process where a customer and an employee need to meet face to face.
The platform can customize the workflow to cover any physical world process over a video call.
What all is possible in the platform wrt customer journey?
The platform has multiple modules to cover a customer journey- API integration with company’s website and mobile app for initiating customer journey
- Customer routing logic basis product, use case, priority, location etc
- Customer queue and wait time management
- Video call and all features required on the call
- Additional workflows on the video call like QnA, face match, doc capture etc
- APIs to sync all the meta data, video recordings, docs, dispositions etc
- Live dashboard and reports to monitor live customer traffic, employee productivity, call results etc
What all features are available on the video call?
- One to one calling and multi-party conferencing
- Video recording and a video bank to playback all videos
- Parallel text chat and file sharing
- Document photo capture and tagging
- Customer face photo capture and face match with document photo
- OCR and document fraud check API integration
- Customer device details and bandwidth monitor
- Screen sharing and co-browsing
Is it a white-labelled platform?
Yes, it’s a completely white-labelled platform. You can add your sub-domain and logo to the platform.Does the customer need to download an app to connect to an employee or customer support executive?
No, customers can connect using default browsers like Google Chrome and Safari. We also have WebView SDKs which can be integrated into any mobile app and customers can use in-app calling experience.What kind of integration is possible with VideoCX.io?
You can integrate VideoCX.io APIs to connect customers on video call from your Netbanking and mobile apps or you can create standalone video banking journey.
We use the Amazon SQS service and Data sync APIs to sync data back into your CRM and Core Banking systems.
What are the hosting and pricing options to use VideoCX.io?
Hosting model
Complete SaaS
Hybrid SaaS (Storage in company AWS account)
Complete deployment in company AWS account
One time setup cost
10,000
10,000
25,000
Fixed monthly license fee
0
0
10,000
Per call cost
0.50
0.50
0
Per employee account
25
25
0
Monthly billing method
Whichever is higher between per call or per employee account calculation
Whichever is higher between per call or per employee account calculation
Fixed fee per month for unlimited calls and unlimited employee accounts
Which region is VideoCX.io SaaS option hosted in?
You can opt for a SaaS version in any AWS region in the world. Our current SaaS version is hosted in Mumbai.