Analyze your video using AI
for fraud detection, process checks
and intent understanding.

Customer intent understanding

Analyzing the customer’s speech to understand the intent and decoding that into a usable instruction or service request for the bank.

Multi-dimensional video analysis

Analyzing the video to match answers to profile data, multiple people on call, multiple voices on call, customer wearing cap or glasses, eyes open or closed.

Progress cases further with automated analysis and audit and remove human dependency.

Image analysis

Analyze the video and images for fraudulent documents, signature present or not, match document content with digital forms and more.

Additional AI models used

  • Open AI Whisper Large V3 model custom finetuned with real video call data of over 100 hours
  • Yolo 11 finetuned for ID, signature and multiple people detection
  • BERT model for similarity string matching
  • AWS OCR for ID card verification
  • Whisper X model for accurate timeline detection</
Scroll to Top