Human Touch in Digital Banking

Deliver secure, face-to-face customer experience from
any branch, app or website – with worlds most feature rich video banking platform.


    Trusted by global leaders

    3+ million

    video calls per month

    100+ Features

    powering 44 product journeys

    5 AI Services

    with 14 different use cases  

    Augment your branches while minimizing costs

    Cost of
               Physical Branch   vs  Video Branch
    Setup Cost:    $1.05 mil. vs  $40k
    Monthly Ops: $45k        vs  $30k
    Saving in first year from 1 Branch: AU $11.9 mil.
    Saving in 5 year from 10 branches: AU $19.1 mil.

    Cost of Physical Branch vs Video Branch

    Setup Cost: AU $700k vs AU $25k
    Monthly Ops: AU $ 30k vs AU $20k
    Saving in first year from 1 Branch: AU $795k
    Saving in 5 year from 10 branches: AU $12.75 mil.

    Our use cases

    Video Branch
    Deliver secure,  face-to-face customer experiences from any branch, app, or website
    Customer Onboarding
    Verify customers, documents to onboard faster with seamless experience
    Customer Servicing - Human touch meets digital convenience
    Servicing over video not only enhances experience but delivers as single channel.
    Wealth & Loan Advisory
    Personalised video consultations with secure screen sharing and notes.
    Credit Underwriting
    Credit verification and underwriting on video is more effective than audio call and easier than physical meeting.

    Support any physical, digital or voice-based
    customer workflow using video for
    better success and security

    Configure your video branch in days, not months.


      One Platform to manage your complete - Video Banking Journey


        Integrate with your journeys.
        APIs for straight through journey or create an independent journey and page
        Customer routing logic
        Route customers to employee pool basis product, language, history, purpose
        Customer queue management
        Configure wait time logic, token system, instructions, prioritization
        Video call with customer
        All video calling features like recording, screen sharing, chat, file sharing
        Additional features and workflows
        Add and customize steps like face match, QnA, doc capture, ID verification
        Checker module for audit
        Auditors can play video recordings, check documents and approve transactions.
        APIs to sync data with other systems
        APIs to sync all the meta data, video recordings, docs, dispositions etc.
        Live dashboard and reports
        Monitor live customer traffic, employee, productivity, call results etc.

        An AI enabled
        video banking platform

        Face Match

        An AI based face match that compares customers live photo with any document or previous photo.

        Liveness Check

        Face analysis - Analyse the customers photo for glasses, cap, gender, closed eyes etc.

        Real time translation

        An AI based face match that compares customers live photo with any document or previous photo.

        Extract Text & Data

        An AI based face match that compares customers live photo with any document or previous photo.

        Speech to text

        Get a transcript of the complete call with the time stamp and user specific comments.

        Summarize transcripts

        Call summary using Gen AI to quickly understand the conversation in a few lines.

        Video analytics

        Understand more about the call like sentiment, tone, pitch, emotion etc.

        Book a case study walkthrough


          “As a new bank, video banking has been instrumental in expanding our services and establishing secure authentication processes.”
          AhmerHussain

          Ahmer Hussain

          National Business Head, Video Banking
          AU Small Finance Bank Limited


          “Video KYCs have helped us offer a completely new mode of account opening”
          Sameer-Shetty

          Sameer Shetty

          Head, Digital Business And Transformation
          Axis Bank

          “Video banking has eliminated any hesitancy among our customers in semi-urban areas to interact with lenders.”
          AnkurJain

          Ankur Jain

          Deputy Head, Credit, Digitalisation
          Tata Capital Financial Services

          “Video banking has significantly enhanced the phygital experience, allowing customers to see and interact with a representative, without the need to travel to a branch.”
          RajeshKrishnan

          Rajesh Krishnan

          Chief Operations & Customer Experience Officer
          Bajaj Allianz Life Insurance

          Aligned with APRA CPS 234 &
          Australian Privacy Principles


            AES-256 encryption at rest & in transit
            Full audit logs, screen recording, and call logs
            ISO 27001 & SOC 2 certified infrastructure
            Deploy on AWS Sydney or in your private cloud
            Supports MFA, IAM, and role-based access
            Accessibility tested (WCAG 2.1 AA)
            Scroll to Top