FAQs:
Company, Platform, Stack, Security
Index
- About the company
- About the platform
- Enterprise account features
- Technology Stack
- Usage options and pricing structure
About the company
What’s the legal name of the company, and when was it incorporated?
The legal name of the company is WorkApps Product Solutions Pvt Ltd is incorporated in India. We were incorporated in 2017.
Where is it incorporated? Do you have a subsidiary in US?
The company is incorporated in India and we have a fully owned subsidiary in US. We are also listed on AWS Marketplace using which any company can purchase our application directly.
Who are the management team of the company?
Rudrajeet Desai – Founder, CEO and Product Head
Shankar Borate – Co-founder and CTO
Kaizad Shroff – Global Business Head
Know more
How large is the team at VideoCX.io?
We are a team of 40 members focussed across engineering, product, design, solutioning and cloud.
Who are your top customers?
Our top customers include Indian FSI companies like ICICI, Axis, Kotak, PnB Metlife, Bajaj Allianz and IndusInd and MNCs like JPMC and DBS. Overall VideoCX.io is used by over 25 bank, 35 NBFCs, and 10 Insurance companies.
Is it venture funded?
Yes, we are a Pre-Series A stage venture funded company by SRI Capital, Better Capital, Vinners Group, Sharad Sanghi (Netmagic and NTT Group), Atul Ruia (Phoenix Group), Nishant Sharma (Kedaara Capital), Sunish Sharma (Kedaara Capital), Tushar Vyas (Group M) and Kedar Lele (Castrol).
What’s the scale at which you operate?
We process over 3 million customer video sessions in a month across our customers.
What are the top reasons to choose VideoCX.io as the video banking platform?
- VideoCX.io is a platform dedicated for video banking and enabling branch services over a video call for banks, insurers and NBFCs. We only focus on one use case and spend all our time on how video can be best used for customer servicing.
- VideoCX.io has the experience of working with over 75+ FSI companies, and covering over 14 different use cases. We have completed over 100 million customer video interactions till date.
- VideoCX.io has passed the security and compliance checklists of 25+ banks like ICICI, DBS, JPMC, Axis. We also pass their annual assessments, VAPT, SCR etc every year. Many other large banks have been using VideoCX.io for the last 5 years.
- VideoCX.io can be hosted in the AWS account of any FSI company, giving them 100% control of their data, video recordings and images.
About the platform
What’s the main business use case of the platform?
VideoCX.io is an enterprise grade video banking platform. Banks, Insurers, NBFCs can use the platform for securely connecting with customers over video calls for various use case.
What all can a FSI company use it for?
VideoCX.io can be used for multiple use cases for customer interaction like:
- Customer onboarding
- Credit verification
- Loan or wealth advisory
- Customer support and servicing
- Video Branch
- Digital journey support using screen sharing and co-browsing
- Pre-issuance verification call on video
- Claim assessment on video
- Medical examination on video for insurance
- Branch audit on video
What customer journey capabilities does the platform offer?
The platform has multiple modules to cover a customer journey
- API integration with company’s website and mobile app for initiating customer journey
- One to one connection between a customer and employee
- Or customer routing logic basis product, use case, priority, location etc
- Customer queue and wait time management
- Video call and all features required on the call
- Additional workflows on the video call like QnA, face match, doc capture etc
- Checker module and video bank for audit
- APIs to sync all the meta data, video recordings, docs, dispositions etc
- Live dashboard and reports to monitor live customer traffic, employee productivity, call results etc
- Secure hosting on the FSI company’s AWS account
What all features are available on the video call?
- One to one calling and multi-party conferencing
- Video recording and a video bank to playback all videos
- Parallel text chat and file sharing
- Document photo capture and tagging
- Customer face photo capture and face match with document photo
- OCR and document fraud check API integration
- Question and answer module to take notes from customer
- Customer device details and bandwidth monitor
- Screen sharing and co-browsing during the video call
Is it a white-labelled platform?
Yes, it’s a completely white-labelled platform. You can add your sub-domain and logo to the platform.
Does the customer need to download an app to connect to an employee or customer support executive?
No, customers can connect using default browsers like Google Chrome and Safari. We also have WebView SDKs which can be integrated into any mobile app and customers can use in-app calling experience.
What kind of integration is possible with VideoCX.io?
You can integrate VideoCX.io APIs to connect customers on video call from your Netbanking and mobile apps or you can create standalone video banking journey.
We use the Amazon SQS service and Data sync APIs to sync data back into your CRM and Core Banking systems.
Enterprise account features
How do I get an enterprise account on VideoCX.io?
To get an enterprise account on VideoCX.io, please write to us on 
from your official email address and we will connect with you to setup your account.
What all features do I get as an Enterprise Account?
You will get the following features in the VideoCX.io enterprise account using the SaaS hosting option
- Admin user account to manage all users
- Multiple employee login options
- Adding your own sub-domain
- White-labelling the customer side pages with your logo
- Attaching your own Amazon S3 for storing videos, images, files shared and PDFs generated
- Your company specific Amazon SQS to sync data back into your systems
- Custom reports in excel for download or copy on SFTP location
- Various API integrations
- Integration with your data lake
Which all APIs are available in VideoCX.io platform for integrations?
- User Access Management APIs
- Customer handshake API
- Video banker group wait time and queue status
- Get video banker group details API
- Single video banker availability API
- Get video call details API
- API to close a call from other systems
- Data purge API
- AWS Rekognition Face match API
- AWS Rekognition Liveness and Deepfake API
- Google maps address API
- Google maps distance check API
Can we use our own domain for the customer side pages and journey?
Yes, you can use your own sub-domain on which the customer side pages will be hosted. The process to do so is given below.
- Choose a sub-domain like videobanking.mybank.com
- Point the sub-domain to VideoCX.io load balancer
- Provide the SSL certificate for the given subdomain with the following files
- Chain
- Intermediate
- Root
- Password key
- .pem or .cert files format for above
Is it a white-labelled platform?
Yes, VideoCX.io is a completely white labelled platform. Customer and employee both side journeys would have the company logo and branding.
Technology stack
On what tech stack is VideoCX.io built?
- Server Platform
- Java 11.0.8
- Spring 5.1.8
- Hibernate 5.0.8 (ORM framework)
- Tomcat 9.0.41 (Application Server)
- Play Server 2.7.1
- Kibana – Visualization Framework
- Coturn 4.5.2 (Turn Server)
- Frontend UI
- HTML 5.0
- CSS 3
- JavaScript / jQuery
- Web Sockets
- Nginx (Web server)
- Angular 16
- Database
- MySQL 5.7 or Maria DB for Database
- Redis 5 for Caching
- Elastic Search 7 for Search engine
What are the components of the VideoCX.io platform?
- IMS – Identity Management Service
- RMS – Real time messaging Service
- OWB – File Processing Service
- BPS – Background Processing Servers
- S3 – File Storage
- Turn Server – Video routing server
- Janus – Media Server
What are all the features of the WebView SDK?
- All in app screens for the complete journey
- SDK code manages permission for camera, mic and location
- Real time events of the complete journey
- In app notifications for chat
- Curtain notifications for chat and video call from agent
- Out of focus alert to customer
- Speaker selection – Device, Speaker and Bluetooth
- Re-direction back to app pages
- Picture in picture feature
- Available both on Android, iOS, React Native and Flutter
- Android size = 67 KB and iOS = 350 KB
- Only 23 lines of code to be added to integrate with SDK
Usage options and pricing structure
What are the hosting and pricing options to use VideoCX.io?
Hosting model |
Complete SaaS in any region |
Hybrid SaaS (Storage in company AWS account) |
Complete deployment in company AWS account |
| One time setup cost |
10,000 |
10,000 |
30,000 |
| Fixed monthly license fee |
0 |
0 |
20,000 |
| Per call cost |
0.50 |
0.50 |
0 |
| Per employee account |
25 |
25 |
0 |
| Billing frequency |
End of the month |
End of the month |
Quarterly advance |
| Monthly billing calculation |
Whichever is higher between per call or per employee account calculation |
Whichever is higher between per call or per employee account calculation |
Fixed fee per month for unlimited calls and unlimited employee accounts |
| All prices in USD and are exclusive of any applicable taxes. | |||
Can you give an example of the monthly billing calculation for SaaS hosting option?
Example 1: If you have 20 employee accounts and they make 600 calls in the month, then your employee account fees will be 20 * 25 USD = 500 USD, and per call fees will be 600 * 0.50 USD = 300 USD. So as 500 USD is higher, you will be charged 500 USD for that month.Can I do a free POC to test VideoCX.io services?
Yes, you can do a free POC on our SaaS deployment for a month to test all the default features of the platform. Please write to us on and we will connect with you to setup your POC account.