Increase your sales conversion and servicing footprint using video calling.
Insurance use cases
- Pre-issuance verification on video
- Medical examination on video
- Policy servicing
- Branch on video
- Policy surrender
- Motor and other asset inspection over video
- Health insurance purchase advisory
Branch on video
Host a microsite for customers to select their local branches and connect with service executives on video at the convenience of their home. Configure your working hours, have state, city and branch selection, configure a round robin routing logic for traffic handling.
API integration for pre-auth journey
Connect your customers from your website or mobile apps to the video servicing journey using our pre-auth APIs. Employees can view customer profile and important on the video call to ensure faster resolution.Comprehensive claim assessment on video
View and inspect any kind of assets on video like motor, buildings, equipment etc. Take multiple pictures, custom tag them, video record customer’s answers and create a marker / checker flow before approving claims.
Video recording as proof
Store video call recordings forever to have them as proof for policy purchase verification, surrender, or change in policy terms. Take customer photo and face match it with documents.Use screen sharing and
co-browsing for sales
Increase your sales conversion by giving customers a detailed product understanding over video using screen sharing and use co-browsing for digital onboarding and premium calculations. 