Welcome to India’s most used
Video KYC platform
India’s first Video KYC was done by
Kotak Mahindra Bank on 18th of May 2020
using the VideoCX.io platform.
Our scale and experience in running Video KYC
22
Banks + NBFCs using VideoCX.io for VKYC
27 lac
Monthly VKYC processed
100 mil
Total VKYCs completed since inception
21
Banking products covered
41
Total VKYC combinations covered
One platform to manage your complete Video Banking journey
Integrate with your journeys
APIs for straight through journey or create an independent journey and page
Customer routing logic
Route customers to employee pool basis product, language, history, purpose
Customer queue management
Configurable wait time logic, token system, instructions, prioritization
Video call with customer
All video calling features like recording, screen sharing, chat, file sharing
Additional features and workflows
Add and customize steps like face match, QnA, doc capture, ID verification
Checker module for audit
Auditors can play video recordings, check documents and approve transactions
APIs to sync data with other systems
APIs to sync all the meta data, video recordings, docs, dispositions etc
Live dashboard and reports
Monitor live customer traffic, employee productivity, call results etc
Three ways to do Video KYC
Straight through Journey
Customer can complete the Video KYC immediately after filling the account opening form.
Independent Weblink
Customer can access a link on the RE’s website, do eKYC and then move to VKYC.
RM / Agent Assisted
Agent can assist a customer to fill a form online and get connected directly.
All RBI mandated features
- White labelled platform
- Hosted on RE domain
- Customer consent stored
- Random verifications questions and liveness check
- Social profile question
- User photo capture and face match
- PAN card check and ePAN option
- India location and IP address check
- Auditor module for checker role
- End to end encryption
- Video recording with Lat Long and time stamp
- Integrated with Aadhaar XML and Digilocker
All the possible eKYC options on or before the call
- RE’s Aadhaar OTP integration
- Aadhaar XML upload
- Digilocker integration
- PAN OCR and NSDL check
- Create your own eKYC journey before agent connection
Pre-call connection features
- Pass customer photo, PAN, Signature from onboarding journey
- Camera, mic & location permission check before agent assignment
- Show settings to enable camera, microphone and location
- Show instructions page to customer to avoid on call dropouts
- Option to switch to compatible browser
Integrated with Google Maps for location feature
- Show address, Lat Long and Google Maps link to agent
- Feature for agent to pull location from their side
- Location keyword check for J&K areas
- Political country check for India
- Distance check between Aadhar address and live address
- Disable success if address difference is beyond X kms
- IP address country check
- IP spoofing check using a third-party service
Verification questions module
- Option to ask up to 15 questions to customer
- Option to mark it as Match / Mismatch
- Option to mark it as Responded / Not Responded
- Randomize questions from list of question from API
- Randomize order in which they are shown
- Option to have fixed questions and random questions
PAN Card capture and verification
- Configure multiple questions for PAN verification
- OCR from the document
- NSDL API check during the call
- Digilocker integration
- Send e-Pan from onboarding journey
- Crop, Rotate, Zoom and Reset for PAN image capture
- PAN not available option for minors
- Name match score between Aadhaar and PAN
In built Auditor / Checker module
- Option to Approve, Reject and Re-open cases
- Configurable bucket allocation and auto refresh
- Additional checkboxes for each audit point
- Fastrack cases into Auditor bucket
- Auto clear auditor bucket
- Option to reassign cases to other Auditors
Multiple Video KYC Dashboards to track every step
Per day summary from customer entry to Success
Product, Team or Group wise dashboard
Real time Agent monitoring dashboard
Real time customer queue
Auditor performance dashboard
Agent and auditor times sheet report
Customized excel reports for download