Enterprise grade
Video Banking platform
for UK’s financial institutions.
Build trust, onboard faster, drop fewer leads and service better with secure video technology.
100
million video calls processed
44
product journeys
14
different use cases
100+
features
5
AI services
The state of Video Banking in the UK
Why Video Banking is no longer optional
With rising customer expectations and pressure to reduce branch costs, banks in the UK are accelerating their digital transformation pace, faster than ever before.
According to industry data:
- There’s a clear trend in the rise of digital first customers & their need for secure remote servicing.
- Over 50% of banking customers prefer human interaction online or are missing the human connection in banking.
- Leading banks in the UK are already piloting or deploying video-based services.
Yet, adoption is not uniform and this presents both a challenge and a first-mover advantage for institutions which are ready to leap ahead.
Challenges & Opportunities
Human Touch meets digital convenience
While live videos can humanize banking and reduce abandonment rates, many institutions struggle with:
- Balancing compliance with user experience & user experience is critical for digital adoption.
- Seamlessly integrate video banking services with existing backend systems (CRMs, onboarding, KYC, etc.)
- Ensuring data security and scalability, the cornerstone of every financial institution.
This is where a mature platform like VideoCX.io steps in.
Why VideoCX.io is the trusted Video KYC & Digital Onboarding Platform
25 Banks use our video contact centre for customer servicing and banking
A Global ISV Partner with AWS
AWS Global ISV
Hosted on Amazon Marketplace
AWS FTR approved
Case studies
Compliances
End to end encryption & GDPR compliant.
Modular Integration
Integrate VideoCX.io with your existing KYC software or digital onboarding tools effortlessly.
AI-Powered Workflows
Seamless integration with video KYC verification, ID verification services, and facial recognition systems.
Omnichannel Access
Web, mobile, embedded journeys, no app downloads required.
Instant Reporting & Audits
Every user session is tracked,
stored, and audit ready
Ideal video banking flow
Bank’s website or mobile app to host a video banking service section
Customer logs in or Customer is authenticated using an existing logged in session
Customer selects the service request and click on Connect
Bank’s system calls the VideoCX.io customer handshake API
Customer enters the queue and is shown a wait time (if all service executives are busy)
Customer gets connected to the next available service executive over a video call
Customer's required data is shared with the executive using the same API (Optional)
Customer can be authenticated using face match or profile verification (Optional)
Customer can get the queries resolved over the video call
Customer can share documents and IDs
Both are able to share their screens for journey assistance
Customer can make payments over the call
Complete video interaction is recorded and stored on bank’s storage device
Meta data and images collected on the call are passed using an API
The call recording and data is published in a bank for viewing later
Use Case: AU Small Finance Bank Limited
Banking services support and fulfillment on video
14+ banking services available on a video call which customers can do through the bank’s mobile app or website.
Services include money transfer also.
Start Building Trust Over Video, Today.
Whether you need secure video KYC, customer onboarding, or identity verification. Let’s Talk
Connect with us
Amogh Bendre
Head of Growth & Partnerships (UK & EU)
Gwendolen Ave, SW15, London, UK
+44-7944073885