Customize any workflow on video
to cater to your business use cases.
Everything you need for a super smooth
video calling experience
One to one video calling
Video conferencing with multiple users
Parallel text chat
Video recording and playback
Document capture and tagging
User photo capture and tagging
Take photos in high or low resolution
Crop, rotate and zoom for documents
File sharing
Back camera switch control
Real time bandwidth monitor
Customer address / location capture
Timer at video banker side to complete case in given time
Add your own call closure decision and comments on the video banker side
Redirect customers to other systems post call closure with the call decision
Co-browsing support during the video call
- Add just a few lines of JavaScript to your pages and enable Co-browsing
- Video banker can initiate co-browsing on any page in real time
- Customer and video banker both can see the same page, and work on it
- Enable masking of certain fields like payment info or PII data
- Complete call is recorded and stored for future audit
ID check and third party database integrations
- Capture any ID or document on the call and tag it as needed
- Real time OCR to capture and store all the data
- Integrate with any 3rd party database services for real time check
- Detect if the document is fake or original
Populate customer info at call assignment for a smooth conversation
- Pass any amount of customer info to video bankers at case assignment
- Pass customer photo and documents for additional checks
- Show customer call history and links to view previous calls
- Show custom links to view customer case in other CRM applications
Verify customer details on the call for authentication
Pre-populated questions from customer profile can be shown to video bankers with Match / Mismatch or Responded / Not responded options.
Ask additional question to customers
Populate pre-configured set of questions to the video banker and note their answers in a module and save them with the call.
Answers available in reports and through an API.
Contact point verification on call
Additional workflow to verify businesses and premises- Select nature of business
- Select industry
- Take photos of company docs
- Business verification questions
- Have CPV recorded in the same video or separately
- Separate disposition for CPV success
